After-Sales Policy

After-Sales Policy


We are committed to providing a satisfactory shopping experience for every customer. Please read the following policies carefully to understand the specific terms regarding order cancellation, product issues, quality assurance, and returns & refunds.

Return & Refund

  • Return Period: Within 30 days from the date you receive the product, you may apply for a return and refund if you are not satisfied.
  • Return Conditions: The item(s) to be returned must be unused, in their original packaging, with all accessories and free gifts intact and undamaged.

Product Issues Resolution

If you encounter any of the following issues with the received product, please contact our customer service team promptly for a proper resolution.
  1. Wrong Item Received:
    1. If you receive an item different from what you ordered, we offer a full refund or reshipment. You will need to return the incorrect item first.
  2. Damaged Item:
    1. If the item is damaged during shipping, we offer a full refund or replacement. You will need to return the damaged item.
  3. Missing Item:
    1. If part of your order is missing during shipping, we offer a full refund or reshipment for the missing part.
  4. Cosmetic Defect:
    1. If the received item has non-damage related cosmetic defects (e.g., scratches, color variance), HTVRONT will provide compensation or a replacement based on the situation.
  5. Missing Accessories:
    1. If accessories are not fully included with the machine, we will resend the missing ones. If a brand new product itself is missing accessories, we may replace the entire machine for you.

Order Cancellation

  • Orders cannot be canceled through the website after payment is completed. Please contact customer service immediately for assistance. If the order has already entered the shipping process, cancellation may not be possible.
  • Refund Method: All refunds will be credited back to your original payment account.

Quality Guarantee & Warranty

  1. Warranty Coverage:
    1. The machine comes with a one-year warranty from the date of purchase. For malfunctions caused by non-human factors (material or workmanship defects), HTVRONT will provide repair or replacement and cover the two-way shipping costs.
    2. After the warranty period expires, the customer is responsible for the repair costs and two-way shipping fees.
  2. Non-Warranty Cases:
    1. Problems arising from customer misuse, accidents, unauthorized modifications, or failure to maintain/store the product as per the manual are not covered under warranty.
  3. Warranty Details: For more detailed warranty terms, please refer to the specific "Machine Warranty Statement" published on the official HTVRONT website.

Contact Us
If you have any questions about the above policies or need assistance, please feel free to contact our customer service.
  • Email: support-eu@htvront.com
  • Phone: 18337496064
  • Service Hours: UTC-5, Tuesday to Saturday, 9:00 AM - 6:00 PM  This policy is established by HTVRONT, who reserves the right of final interpretation. It may be updated without prior notice. Please refer to the latest version on the official website.